85%
Most service staff lose time searching for answers in manuals, tickets and shared drives.
KVD, Insight-Report Service 2021 (German)Whoever has seen a fault before gets called, even on holiday. When that person is away, the search starts over.
If the one detail is missing on site, the technician waits for a call back while the machine stays down.
VX-400, SN 40218, error E-217 on the spindle. Coolant runs, pressure reading fluctuates.
On a tablet or the phone, with machine, serial number and fault. The assistant understands the jargon and abbreviations.
Your team decides
What is asked and which machine it concerns.
7.3 Coolant supply
The coolant pump feeds spindle and tool through the main filter.
E-217: coolant pressure below 2.5 barError code
If pressure drops, the control stops the spindle after 30 s.
Usual cause: filter F-3 cloggedCause
Isolate the pump before working on the system.
Check pump KP-12, flow rate 18 l/minCheck
Maintenance intervals see chapter 9.2.
Manual, service reports and spare-parts list of the series, filtered to the serial number and its build state.
Your team decides
Which sources the assistant may use, through the permissions of your systems.
What do I check first?
1. Check filter F-3 for clogging. 2. Measure the flow of KP-12, target 18 l/min. In 3 similar cases F-3 was the cause.
Manual VX-400, 7.3 · 3 service reportsShort, in the order of the checks, with the passage in the manual and the similar cases. Where the situation is unclear, the assistant says so.
Your team decides
Whether the answer fits the finding and what is done at the machine.
Finding and action go into the ticket as a draft, so next time the assistant knows the fix.
Your team decides
What goes into the ticket and when the case is closed.
30 min
less searching per technician a day in the Weiss Umwelttechnik case
Source: Empolis, Service Express whitepaper76 min
instead of about 6 hours per fault in the TROESTER pilot
Source: skillbyte, AI assistant in service (German)+14%
more issues resolved per hour in support, +34% for new staff
Source: NBER Working Paper 31161Coming in
Your systems
Works with the systems you already use
What the AI takes on
What your team decides · Technicians
What the AI takes on
What your team decides · Hotline
A good fit if
Less of a fit if
What it costs
You know up front what each step costs and what it delivers.
Recommended start
First call
Free
30 minutes by video
AI strategy
€1,990plus VAT
Fixed price
Money-back guarantee: three use cases that pay back within 12 months on paper, with your figures, or your money back.
Pilot with one use case
from €5,000plus VAT
Fixed price
All prices net. Operation afterwards is from 20% of the project price a year, cancellable monthly. The code and the data are yours.
Built fromAI knowledge systemsAI integration
Frequent questions
The questions that almost always come up about this use case.
It says so instead of guessing and names the next best passages. The question goes onto a list of knowledge gaps that you close with your team.
No. The assistant takes over the permissions from your systems. Whatever someone may not open today, they will not see through the assistant either.
Yes. Scanned and older documents are prepared. Where the quality is not enough, you see it in the AI strategy before the start.
The next step
30 minutes, free and without obligation.
