All use cases
Where AI takes work off your company.
Use cases from manufacturing, wholesale, insurance and real estate, sorted by industry and department. Each runs in the systems you already use.
Service & engineering
AI service assistant for technicians
The AI service assistant answers questions from technicians and the hotline out of manuals, service reports and spare-parts lists, each with its source.
- Ticketing
- Manuals
- ERP
Sales
Orders from email and PDF into the ERP
AI order entry: the AI reads orders from email and PDF, matches them against the item master and creates the order as a draft in the ERP.
- ERP
Customer service
Phone assistant for tenant calls
The AI phone assistant for property managers answers tenant calls around the clock, assigns property and urgency and passes emergencies on at once.
- Telephony
- Property ERP
Customer service
Structured claims intake
AI turns a claim notification by email, form or photo into a complete claim file and asks for missing details. Claims handlers decide on settlement.
- Claims system
- DMS
Service & engineering
Find spare parts by photo and serial number
AI matches a request to the right spare part by photo, serial number or bill of materials and checks availability. The back office approves the quote.
- ERP
- BOMs
- Parts catalogue
Customer service
Phone assistant for the claims hotline
The AI phone assistant takes claim calls around the clock, even after a storm, opens the case and puts emergencies straight through to a person.
- Telephony
- Claims system
- Policy admin
Service & engineering
Take damage reports, steer contractors
AI takes tenant damage reports with location, extent and photos, rates the urgency and drafts the contractor order. Management awards the job.
- Property ERP
- Ticketing
Sales
Turn price requests into quotes
AI quote generation: the AI matches requested items to your range, pulls customer terms and availability and drafts the quote. Sales approves it.
- ERP
- CRM
Customer service
Availability and delivery status answers
AI answers status, date and price questions by email, chat or phone straight from the ERP, naming order and delivery note. Your team takes special cases.
- ERP
- Telephony
Finance & admin
Check service charge statements, answer questions
Check service charge statements with AI: allocation keys, items and receipts, plus draft answers to tenant questions. Accounting approves corrections.
- Property ERP
- DATEV
Sales
Check specifications, prepare quotes
AI reads specifications and tenders, matches requirements against your products and past projects, and prepares the quote for sign-off.
- ERP
- CRM
Finance & admin
Route the inbox and broker mail
AI inbox routing: emails, letters and broker submissions assigned to customer and policy, with the task in the right queue. People decide the substance.
- Inbox
- DMS
- BiPRO
Finance & admin
Match supplier invoices with orders and receipts
AI invoice matching: the AI matches invoice, purchase order and goods receipt line by line and flags deviations with evidence. Accounting approves.
- ERP
- DATEV
- E-invoicing
Sales
Pre-check risk documents for underwriting
AI reads risk documents, checks them against your underwriting guidelines and summarises the risk with sources. Underwriters decide on acceptance.
- Policy admin
- DMS
- Guidelines
Customer service
Sort fault reports and the service inbox
AI captures fault pattern and machine from emails and forms, spots downtime and opens the ticket. Dispatch confirms the priority.
- Ticketing
- ERP
Customer service
Sort the tenant inbox, draft replies
AI sorts requests from tenants and owners from mail, portal and letters by property and deadline and drafts replies. Management checks and sends.
- Property ERP
Documentation & quality
Create and translate technical documentation
Technical documentation with AI: operating manuals and maintenance documents from engineering data and existing documents. Your editors release them.
- PLM
- DMS
- Office
Sales
Listing copy from property data
AI writes listing and portal copy from key data, floor plan and photos, in your house style, and flags missing mandatory details. The agent approves.
- Agent CRM
- Portals
Documentation & quality
Maintain product data and catalogues
AI reads manufacturer data sheets, BMEcat files and price lists, assigns items to their ETIM class and pre-fills the PIM. Product management approves.
- PIM
- ERP
- Data sheets
Finance & admin
Prepare policy changes
AI recognises changes of address, new bank details and cancellations in email, letters and the portal, checks deadlines and prepares the booking.
- Policy admin
- DMS
Customer service
Answer coverage questions from policy terms
AI finds the right passage in policy terms and guidelines and drafts a reply with section and version. Your team gives the binding answer.
- Policy terms
- Guidelines
- CRM
Sales
Pre-fill customer questionnaires
Pre-fills supplier, audit and sustainability questionnaires from your earlier answers and evidence.
Full description coming
- Excel
- DMS
Customer service
Flag fraud indicators
Scores claims against known anomaly patterns. Your specialists decide whether to investigate.
Full description coming
- Claims system
- History
Documentation & quality
Spotting repeat failures
Finds patterns in service reports and complaints before the same fault reaches a customer for the third time.
Full description coming
- Service reports
- ERP
- CAQ
Service & engineering
Predictive service from your service data
Predictive maintenance for machine builders who sell service: AI reads your service reports and shows which machines in your installed base carry the highest failure risk. No new hardware.
- Service reports
- ERP
- Ticketing
No use case for this selection yet. Talk to us and we will look at your case.
The next step
Let us find out where AI pays off for you.
30 minutes, free and without obligation.