Insurance · Finance & admin

The change is prepared. Your team approves it.

Policy changes such as address, bank details or cancellation are spotted by the AI in mail, letters and portal, and the booking is prepared for approval.

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PlausibilityÄN-26-20417
  1. Living space92 instead of 64 m²check sum
  2. Bank detailsIBAN valid, holder matcheschecked
  3. New addressGartenstrasse 22, Kasselchecked
Change ÄN-26-20417Policy admin
CustomerLena Hoffmann
Effective1 Nov 2026
PoliciesContents, liability
Approve

Where time goes today.

  1. about 4m

    Moves a year in Germany

    That is how many people move across municipal borders each year. Every move changes the address, and often living space, sum insured and rating zone too.

    bpb, internal migration in Germany (German)

  2. Cancellations wait for confirmation

    Check the notice period, work out the effective date, spot a special right to cancel, write the confirmation. If the letter sits in the pile for two weeks, the customer calls to ask whether it arrived.

  3. Small change, many consequences

    A new address affects contents, liability and motor. Whoever updates only one policy gets the next query three weeks later.

One case, step by step.

Policy servicetoday
  • Lena Hoffmann08:31Moving on 1 Nov and new accountContents and liabilityAddress
  • Customer portal09:02New bank detailsPeter Lang, WG-2210-3390Bank details
  • Maklerbüro Kern09:15Motor cancellation as of 1 JanBiPRO, customer Martin KellerCancellation

Requests come through every channel.

By email, letter, customer portal or as a BiPRO message from the broker. The AI reads every item and recognises whether it is about address, bank details, cancellation or premium.

Your team decides

Which kinds of change are prepared.

Email Lena HoffmannHR-4410-2286

Moving and new account

We are moving to Gartenstrasse 22, 34117 Kassel on 1 November 2026.Address

The new flat has 92 instead of 64 square metres.Living space

Please collect from the new account from November, IBAN ending 4567.Bank details

The liability policy should stay as it is.

The AI reads what should change.

It takes the new address, effective date and bank details from the text and notices what is mentioned in passing, such as a larger flat.

Your team decides

Which details trigger a question.

CheckÄN-26-20417
  1. PoliciesHR-4410-2286, PH-4410-2287found
  2. New addressGartenstrasse 22, Kasselchecked
  3. Bank detailsIBAN valid, holder matcheschecked
  4. Living space92 instead of 64 m²check sum

Suggestion: adjust the contents sum insured, ask the customer

Deadlines and plausibility checked.

The AI finds every policy affected, checks IBAN and account holder, notice periods and effective dates and shows where the change affects premium or sum insured.

Your team decides

What may be booked without a question.

Change ÄN-26-20417Policy admin
CustomerLena Hoffmann
Effective1 Nov 2026
AddressGartenstrasse 22, 34117 Kassel
Bank detailsNew SEPA mandate, IBAN ending 4567
OpenLiving space 92 m², offer a new sum insured
Approve and book

Booking and confirmation are ready.

The change sits as a draft in policy admin, the confirmation to the customer as a draft in the outbox. The team checks, approves, and both go out.

Your team decides

Approval of the booking and the confirmation.

What it delivers and what it connects to.

  • 3.2m

    motor policies were switched at the end of 2024, with most cancellations arriving within a few weeks

    Source: Sirius Campus, via DAS INVESTMENT (German)

  • 2 min

    instead of about ten for a change of address or bank details with confirmation

    Assumption for a typical company

  • same day

    the confirmation goes out to the customer, even in switching season

    Assumption for a typical company

Works with the systems you already use

Who does what.

What the AI takes on

  • Recognises address, bank and cancellation requests
  • Finds every policy affected
  • Checks deadlines, IBAN and plausibility
  • Prepares booking and confirmation

What your team decides

  • Approves bookings
  • Decides whether to make a retention offer
  • Clarifies effects on premium and sum insured
  • Sets what may be booked without a question

Who it fits.

A good fit if

  • Many address, bank and cancellation requests arrive by email, letter, portal and BiPRO
  • One change often affects several policies of the same customer
  • You have peaks, such as the motor switching season
  • Your team writes confirmations to customers by hand today

Less of a fit if

  • Most changes are already made by customers in the portal, straight into policy admin
  • Your book holds only a few policies
  • An outside provider runs your policy administration

What it costs

Fixed prices, clear steps.

You know up front what each step costs and what it delivers.

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    First call

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    30 minutes by video

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    • You find out whether an AI strategy is worth it
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    Free intro call

  • AI strategy

    €1,990plus VAT

    Fixed price

    • One workshop day on real cases
    • A calculation with your figures for the best use cases
    • A paper for management and shareholders

    Money-back guarantee: three use cases that pay back within 12 months on paper, with your figures, or your money back.

    Request the AI strategy

  • Pilot with one use case

    from €5,000plus VAT

    Fixed price

    • On your data, in your process
    • Acceptance criteria agreed in writing
    Request a pilot

All prices net. Operation afterwards is from 20% of the project price a year, cancellable monthly. The code and the data are yours.

Built fromData & documentsWorkflow automationAI integration

Further reading

All posts
MCP explained: how AI assistants reach your systems and what that means for your ITAI toolsTiemo Timtschenko
Feeding ChatGPT your own data? What a knowledge system does differentlyKnowledge systemsTiemo Timtschenko
Why the AI cannot find your part number: pgvector, Azure AI Search and others compared in plain termsKnowledge systemsTiemo Timtschenko

Frequent questions

Common questions about it.

The questions that almost always come up about this use case.

Does the AI book changes itself?

No. It prepares the booking as a draft and your team approves. For simple cases such as a change of address with no effect on the premium you can set up batch approval.

How does the AI handle cancellations?

It checks notice period, effective date and any special right to cancel and drafts the confirmation. Whether the customer gets an offer first is for your team to decide.

Are changes to bank details not sensitive?

They are, which is why the AI checks the IBAN, compares the account holder and flags anything unusual, such as a change shortly before a payout. Bank details are only ever changed after a person approves.

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The next step

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